Support on demand
Support on demand will enable our client to use our services by purchasing Support Units. Each Support Unit entitles the client to 15 minutes of user support from TheLogic. Unlimited Support Units can be purchased and used as required.
Some of the services we can provide for this type of support are outlined below:
- Server logs
- User support
- Health check of the systems
- Antivirus activities, updates
- Backup logs
- Proactive problem solving
- Firewall configuration
- Remote dial-in support
- Printer support, configuration
- Disaster Recovery Kit (DiRK) creation
- VPN setup
