Prior to awarding the contract to TheLogic, we sat down, they listened to our requirements, asked what our growth plans were and how we wanted our IT to evolve in that time. Rather than address issues as they arise we are now constantly reviewing our requirements, heading off sudden change and implementing it at our own pace. Confidence and peace of mind that our network is stable, is adaptable and most of all bang up to date Managing Director, Legal Services
Full support
Our full support service provides you with a virtual IT department at a fixed monthly cost. The charge is calculated based on the number of computers, servers and applications within your business. This cost effective approach to achieving a first class IT support service ensures that you do not experience hidden extras.
By taking full control of the network we will give you complete advice, ensuring your systems are maintained and operating to optimum ability. We will also act as your IT strategist and as your business grows we will ensure that your systems are able to support your development.
Our full support package provides daily, weekly, monthly and quarterly preventative checks and controls as well as operational IT support to make system changes as required.
The following is included but not limited in our full support service:
- Server logs
- User support
- Health check of the systems
- Antivirus activities, updates
- Backup logs
- Proactive problem solving
- Firewall configuration
- Remote dial-in support
- Advice on new products
- Repackaging office applications for distribution
- Printer support, configuration
- Initial Disaster Recovery Kit (DiRK) creation
- VPN
Quarterly Checks includes:
- Disaster Recovery Kit (DiRK) updates
At the end of each month we will deliver a special report, customised for your company, outlining our activities in your IT network.